Understanding home screen dashboard

Section Name

Description

Follow us on

This section allows the user to follow MTN Zambia on various social media sites.

To follow MTN Zambia on various social media sites:

·         Click the corresponding social media link in the Follow us on section. The social media page is displayed in a separate tab.

Customer help channels

This section enables the user to interact with the customer care executive in different ways. The user can connect to a customer care executive using the following options:

·         Web Chat: The user can use this option to chat with customer care executive.

·         MTN Kitwe Office: The user can connect to a customer care executive by phone, dialling the number provided tin the section MTN Kitwe Office.

·         Email: The user can connect to a customer care executive via email. The email id is provided in this section.

MTN News

This section allows the user to view news related to MTN Zambia.

To view news click on the MTN News section.

Current Promotions

The user can view available promotions in this section (numbered as 4 in the MTN Zambia Selfcare Welcome screen). To view the promotions, click View in the respective promotion. For more information on the promotions contact customer care executive

Personal and service information

This section displays the details on Personal information, Technical information, Contact information, Subscriber registration documents and Value added services.

For Details see Personal and Service Information

Trouble ticket

The user can create a ticket to register a new case and search the ticket using this option.

For Details see .Trouble Ticket