Log New Case

Field

Action

Ticket Type

Select appropriate option in the drop-down. The options are:

·         Query: Select if you want to raise a query.

·         Complaint: Select if you want to report an incident.

Complaint/Request type

Select appropriate Complaint/Request type in the drop-down.

Issue notes

Enter the description about the complain or query.

Response medium

Select appropriate medium in the drop-down, for the response of the query.

This field is hidden if Query is selected in Ticket Type.

Response address

Enter the andress the response needs to be delivered. (Enter email id if Email is selected as Response medium. Enter mobile number if SMS is selected as Response medium).

This field is hidden if Query is selected in Ticket Type.

Priority

Select the priority in the drop-down.

This field is hidden if Query is selected in Ticket Type.

Ticket Number

Displays the ticket number. This is auto generated.