Incident Search

This option enables the user to search an existing ticket

To view ticket details:

1. Click Incident Search in Trouble Ticket section. Incident Search screen is displayed.

2. Enter the reference number in the Incident number field.

3. Click Submit. Remedy Ticket Details section is displayed in the incident search screen. For field description of the screen click here.

Field	Description
Assign group	Displays the group, ticket is assigned to.
Reported date	Displays the date ticket was raised.
Modification date	Displays the date, any modification is done.
Assignee	Displays the name of the executive resolving the ticket.
Ticket Status	Displays the status of the ticket.
Notes	Displays the notes attached to the ticket.
Summary	Displays the summary of the ticket.